Your Experience With Our New System

As our members have adapted to our new-and-improved computer system and the updates that came along with it, we’ve noticed a few repeat questions from regular users of our online, mobile, and telephone banking services. Based on what your fellow member-owners have shared with us, here are some helpful tips to help you maximize your banking experience on our new system:

  1. SWITCH UP YOUR ONLINE BANKING LOOK
    We all have different tastes; now you can bring your personal style directly into online banking. If you’d prefer a different look for online banking, log in and switch to a different theme that better suits your preferences.
  2. THREE STRIKES, YOU’RE OUT!
    Can’t remember your online banking username or password? Don’t try three times. Our system now allows you to reset your online banking username or password before you lock yourself out and have to contact the credit union, but only if you’ve had two invalid login attempts or fewer.
  3. DON’T FORGET WHAT DAY YOUR PAYROLL POSTS
    As a result of our recent conversion, payroll will not post until the day it is dated in the file that is sent to us for posting. This means you will not receive your direct deposit until the exact day you are scheduled to receive your paycheck. Be sure to keep this in mind as you are budgeting and paying your bills.

Find more tips and suggestions like this on our Facebook page at facebook.com/Freedom1stCU